Customer Service Representative (French-speaking) - Social Media

at  Concentrix

Job Title:
Customer Service Representative (French-speaking) - Social Media
Job Description

EXPERIENCE THE POWER OF A GAME-CHANGING CAREER

Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized with awards such as “World’s Best Workplaces,” “Best Companies for Career Growth,” and “Best Company Culture,” year after year.
If you’re looking to grow and be inspired, as a Customer Service Representative in Porto, Portugal (On-Site), you will be supporting our client’s different areas of social media, in our offices in Porto. You’ll be an active part in ensuring client guidelines, promoting, and actively participating in the service improvements provided to all users.

YOUR QUALIFICATIONS

Concentrix is a great match if you:

• Online Advertising Experience is a big plus - but not mandatory
• Fluent, verbal and written in French (C1)
• English level (intermediate)
• Familiarity with online advertising products/vendors
• Ability to multitask & work under pressure
• Fast learner, diligent worker
• You are expected to provide background checks (certificate for highest level of education, references from previous employment, clean criminal record)

If you feel you don’t check every box, we still encourage you to apply. We’ll do our best to match you with the right job, whether it’s this or another role.

EXPERIENCE THE BEST VERSION OF YOU!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”

WHAT YOU WILL DO IN THIS ROLE

As a Customer Service Representative, you will:

• Be a single point of contact for advertisers and agencies (SMB) for different types of inquiries
• Put together solutions to support and expand your customer’s self-serve advertising customer base
• Manage all different types of inquiries generated via inbound activities such as chat, email and social media messenger
• Demonstrate the value of advertising solutions and provide post-sales support for all self-service products
• From the beginning, you will take an active role in providing excellent and nimble customer service experience and continuously seek initiatives to enhance service and improve the overall customer advertising experience

In this role, we offer benefits that help you support your unique lifestyle:

• Full-time with indefinite contracts (negotiable depending on your experience and our client’s needs)
• Competitive salary and performance bonus
• Central location in Porto, Portugal
• Bring-a-friend (referral) bonus opportunities
• Full paid training on the company and the project you’ll be working on
• Career development programs, specialized courses, and language classe