Customer Service Representative - FTC 12 months

at  Tata Consultancy Services

Role: Customer Service Representative
Job Type: Fixed-Term - 12 months

Location: Letterkenny - Onsite for first 6months - Hybrid after Probation

• Ready to utilise your skills/knowledge/experience in the Customer Service Environment?
• Are you looking for an exciting opportunity as a Customer Service Representative?
• Are you keen to build your career with a dynamic global IT Consultancy and Customer focused team?

THE ROLE

The role of the Customer Service Representative is to handle various types of inquiries and requests related to personal data & information which is maintained and recorded on a variety of business applications and programs. In this role you will answer inbound calls from Customers and Financial Professionals, regarding website technical support, Abandoned Property requests and Privacy enquiries. The Customer Service Associate is also responsible for making follow up outbound calls where first call resolution is not possible and managing incoming mail inboxes. We are a large, augmented team and after probation is passed, we would expect cross training into the other areas of the team where necessary.

Key responsibilities:

• Take incoming calls from Account owners, Financial Advisors and prospects and making outgoing follow-up calls.
• Handle requests/problems for customers; investigate the situation, determine appropriate course of action and follow through with the customer on resolution.
• Provide case information and assist with online access.
• Strive to exemplify the business’s core value of providing world class customer service in every customer interaction.
• Responsible for possessing a high level of technical knowledge regarding components of multiple products that are serviced by the business.
• Use computerized system for tracking, information gathering, providing information, referrals, and routine troubleshooting.
• Meets or exceed daily productivity standards in line with set quality standards and meets all service level timelines.
• Motivate and support co-workers to attain team and department goals.
• Provide support and assistance to other team members as necessary.
• Use feedback to identify opportunities for continual performance improvement.
• Display flexibility for other issues/tasks as they arise.

TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.

• Be part of an exciting team who challenge themselves every day.
• Collaborate with customers and stakeholders.
• Work with customers and identify opportunities to support their strategy and improve their processes across functions