Customer Service Representative - Full-Time, Evenings

at  The University of Chicago Medicine

Job Description:
Be a part of a world-class academic healthcare system, UChicago Medicine, as a Customer Service Associate at our Burr Ridge Call Center. This position is a 100% onsite opportunity. You will need to be based in the greater Chicagoland area.
As a Customer Service, you must have superior customer service and communication skills. You must be detail-oriented and able to multitask in a fast-paced environment. Having outstanding phone etiquette skills is also vital to this role.

REQUIRED QUALIFICATIONS

• High school diploma or equivalent certification
• One year experience in a healthcare setting, including: a physician’s office, health insurance/HMO, or other community agency
• Two years of customer service experience, preference given to candidates with call center experience
• Ability to multi-task and work efficiently in a fast-paced environment
• Ability to problem-solve and be a team player
• Interpersonal skills necessary to interact effectively with all department employees and all levels of hospital personnel and to communicate courteously with all types of callers
• Is able to tactfully and effectively handle complaints when called upon
• Comfort with Windows based computer applications
• Broad knowledge of medical terminology
• Outstanding customer service, interpersonal skills

PREFERRED QUALIFICATIONS

• Two-year degree in health related or liberal arts field or communication field, including a course in medical terminology
• A working knowledge of Microsoft Office, customer relationship management software
• Call Center and Healthcare Experience, a plus
• Working knowledge of Microsoft Office
• Bilingual in Spanish

Please refer the Job description for details