Customer Service Representative (Full-time)

at  Quadro Communications CoOperative Inc

Are you an enthusiastic, people person who is passionate about connecting with customers? As one of our Customer Service Representatives you are the face, character and heart of Quadro. As a valued member of our team, the focus of this role is to provide exceptional service both in person and over the phone.

• Sell, promote and provide outstanding customer assistance to customer with regards to all company products and service through various channels
• Determine charges for services requested, collect deposits or payments and/or arrange for billing
• Respond to customer inquiries with service concerns or direct the customer to the appropriate support personnel within the organization
• Maintain complete and accurate records of customer interactions and transactions, recording details of inquiries, complaints, comments and action taken
• Refer unresolved customer concerns to designated departments for further investigation and follow up to ensure resolution
• Provides a positive customer experience to all customers
• Receive customer payments in various forms of tender
• Accurate recording of payment entry and execution of bank deposits
• Update billing records to account for fibre provisioning
• Other duties as assigned by supervisor