Customer Service Representative - Full-time - Storage Rental

at  Bluebird Self Storage

CUSTOMER SALES REPRESENTATIVE

Bluebird Self Storage is committed to providing a superior customer experience in a first-class storage facility, which is consistently known as clean, comfortable, secure, well maintained and serviced by friendly, efficient and customer-focused staff.
Bluebird Self Storage is committed to providing our team members with a safe and happy work environment that fosters open and honest communication, trust, and teamwork.

JOB SUMMARY:

As a team member of Bluebird Storage, this position’s primary responsibility is to provide sales and customer service excellence through best practices leading to customer retention, customer loyalty and a continuous increase in customer satisfaction levels. This includes responsibility for branch operations, team results, team quality, organization and increasing sales; Call management for both incoming and outgoing calls, sales, rent collections and customer service, maintenance of the overall facility, office appearance, and rental unit upkeep.
All team members at Bluebird Self Storage is responsible for ensuring effective team and cross-team communication, project coordination, site management.

EDUCATION:

· High school diploma, post-secondary a plus.
· Min. 1-year customer service/sales experience (retail, sales associate, customer service)

SKILLS REQUIRED:

· English language skills (oral and written).
· Excellent Sales, Customer Service & Telephone Skills
· Computer/PC Skills
· Communication Skills
· Sales
· Customer Satisfaction – welcoming future and current customers in a friendly, enthusiastic, and professional manner.
· Industry Knowledge – Asset
· Strong organizational skills.
· Teamwork – the ability to work in a supportive and positive team environment.
· Problem-solving skills.
· Conflict resolution
· Respond to constructive feedback in a positive fashion.
· Presentation of a positive attitude & service-oriented approach.
· Time Management.
· Handle all inbound calls.
· Merchandising and keeping storefront merchandise fresh.
· Maintain composure in high-stress situations.
· Provide and maintain the highest level of service possible to Bluebird Self Storage customers.
· Maintain a professional, helpful manner always.
· Maintain a level of flexibility to accommodate customer requirements.
· Manage accounts receivable.
· File accounts payable
Job Types: Full-time, Permanent
Pay: $18.00-$19.00 per hour
Expected hours: 40 per week

Additional pay:

• Bonus pay

Benefits:

• Dental care
• Paid time off
• Vision care

Flexible language requirement:

• French not required

Schedule:

• 8 hour shift
• Day shift
• Weekends as needed

Experience:

• Customer service: 1 year (preferred)

Work Location: In perso

Please refer the Job description for details