Customer Service Representative

at  George Brown College

CLOSING DATE: November 8, 2024
Land Acknowledgement
George Brown College is located on the traditional territory of the Mississaugas of the Credit First Nation and other Indigenous peoples who have lived here over time. We are grateful to share this land as treaty people who learn, work, and live in the community with each other.
Equity Statement
George Brown College is committed to creating and sustaining an equitable and inclusive learning and working environment. We encourage and actively seek applications from Indigenous, Black, racialized people, visible minorities, 2SLGBTQIA+ persons, all genders, and persons with disabilities.

POSITION SUMMARY:

While modelling our Centre’s “First Impressions”, the incumbent is the first point of contact for all general enquiries from a high volume of prospective and current Centre for Hospitality & Culinary Arts (CHCA) students; as it relates to courses, programs, schedules and their academic standing (CAPP reports). The incumbent troubleshoots if they are able to assist or refer the student to other support departments or their Program Coordinator for academic advising. This position will participate in the activities of the CHCA recruitment WIL area. For example, but not limited to; high school student tours, monthly Discovery Days, annual industry Career Fair, Student Award’s Night, per semester Special Timetables, New Student Orientation and Convocation. Some recruitment activities may involve evening or weekend work.

EDUCATIONAL AND EXPERIENCE REQUIREMENTS:

• Three-year diploma or degree from a recognized post-secondary institution Diploma in Business Administration, Hospitality, Office Management or an equivalent combination of relevant education and practical experience.
• Minimum two (2) years experience working in the Hospitality industry as part of a busy customer service team where multi-tasking was necessary, working in an environment where diversity of people and situations are encountered.
• Experience working with relational databases and experience in facilitating conflict resolution.

SKILLS AND ATTRIBUTES:

• Solid time management, planning, and organization skills.
• Excellent communication, collaboration, interpersonal, and teamwork skills at a professional level.
• Demonstrated commitment to uphold the College’s priorities on diversity and equity.

ABOUT US:

George Brown College prides itself on educating students through real-world learning, in the heart of Toronto. Our faculty and employees make this vision a reality, and we support them by making George Brown a great place to work. See why we are consistently ranked as one of GTA’s top employers.

KEY RESPONSIBILITIES:

• Acts as customer service representative by ensuring timely and accurate information is provided, upon request to students, prospective students, staff and general public, by phone email or in person (in regards to, but not limited to, program registrations, course progression, international status, certificate courses, student services, Electives Office).
• Liaises with students and ascertaining their needs, providing students with appropriate referrals to other GBC departments.
• Resolves problems or directs inquiries to appropriate person for solution, as necessary.
• Refers students to intra-college service supports; such as Student Service Centre, International Centre, and Counselling & Career Coaching; liaises with student services and completes paperwork required to facilitate access to services as appropriate.
• Assists with tour requests from high schools and other outside recruitment initiatives.
• Ensures student records are accurate and up to date, escalating any issues to the Registrar’s Office.
• Ensures timetable conflicts are communicated to appropriate stakeholders and resolved.
• Assists with the preparation and compilation of database and timetable information ensuring info systems are updated with the most current and relevant information.
• Provides divisional administrative support by preparing and placing weekly office supply order for each respective school.
• Takes active role in start-up/end of term activities each semester by supporting with special timetabling (signage, posters, student sign-ups, program action forms).
• Other duties as assigned.