Customer Service Representative
at GFL Environmental
Pickering, ON, Canada -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 07 Nov, 2024 | Not Specified | 09 Aug, 2024 | N/A | Communication Skills,Ged,Customer Service | No | No |
Required Visa Status:
Citizen | GC |
US Citizen | Student Visa |
H1B | CPT |
OPT | H4 Spouse of H1B |
GC Green Card |
Employment Type:
Full Time | Part Time |
Permanent | Independent - 1099 |
Contract – W2 | C2H Independent |
C2H W2 | Contract – Corp 2 Corp |
Contract to Hire – Corp 2 Corp |
Description:
Under the general direction of the customer service manager, the customer service representative (CSR) plays a crucial role in facilitating effective communication between customers and GFL, ensuring seamless operations, and maintaining customer satisfaction. The CSR is responsible for a variety of tasks, including data entry, clerical work, responding through inquiries through email and telephone and supporting overall office services.
KNOWLEDGE, SKILLS AND COMPETENCIES:
- To perform the duties in the job. Must be customer service orientated, have good communication skills, be detail orientated, and must be computer literate.
- Comfortable in a fast paced, ever-changing environment with many moving parts/responsibilities.
- High School Diploma or GED, Associate’s Degree preferred
Responsibilities:
- Provides exceptional customer service to both internal and external stakeholders through high volume of email and telephone communication.
- Collaborate with assigned TSR to provide comprehensive sales support including quoting, adding CSA lines, assisting with off specs, completing w/o’s and submitting inquires to tech for coding & pricing.
- Ensure timely and accurate responses to customer inquiries maintaining a positive and professional demeanor.
- Maintain monthly and quarterly KPI’s, including but not limited to:
- Number of work orders completed monthly.
- Five 9 Metrics TBD
- Accuracy of work orders
- Complete (w/o) and liaise with logics to communicate service date to client.
- Verify and ensure accuracy of w/o’s prior to releasing to dispatch.
- Handle off-spec shipments promptly and effectively. Add CSA lines and pricing if necessary.
- Perform other duties and responsibilities as required.
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Outsourcing/Offshoring
Sales / BD
Customer Service
Diploma
Proficient
1
Pickering, ON, Canada