Customer Service Representative

at  GFL Environmental

Join Team Green! GFL Environmental is Hiring a Customer Service Representative in Edmonton, AB!
Are you passionate about providing top-notch customer service? GFL Environmental is seeking a dedicated Customer Service Representative to join our team in Edmonton, AB. In this role, you will play a crucial part in promoting GFL’s solid waste services to businesses and industrial establishments through professional and courteous interactions with customers.

• Schedule service and satisfy customer needs for service changes. Ensure that service is completed in accordance with established policies.
• Interacts with Customers, Customer Service Department, Sales, & Operations Staff reporting to Operations Manager.
• Fields incoming calls / emails from customers.
• Communicate with maintenance shop personnel.
• Must be able to communicate effectively and professionally via email, telephone, and two-way devices.
• Assist with month end billing process.
• Receive, process and enter contracts and agreements.
• Data entry and monthly client reporting.
• AR procedures including invoice inquiries, adjustments, credits and payments.
• Assist with sales processes.
• Other duties as assigned