Customer Service Representative

at  Hydropool Inc

Hydropool Inc. is a world leading manufacturer of premium Hot Tubs and Swim Spas that are sold to customers worldwide. Headquartered in Mississauga, Ontario, our products are now sold through a 400+ retailer network in over 40 countries. Our success continues to come from delivering a top-quality product that continues to exceed consumer expectations.
We expect the very best from our people and in turn, they can expect to be rewarded accordingly. Whether it’s our products, marketing and advertising programs, sales training or field service training and support, our team must give our customers not just great service, but the best experience in the hot tub industry.
Hydropool wants to be the preeminent manufacturer of hot tubs and swim spas in the world. To do that we need the best talent. We are currently looking for a Customer Service Representative to join our team.

POSITION OVERVIEW

The Customer Service Territory Representative (CSTR) is a member of the Customer Service Team, utilizing excellent communication and customer service skills. The CSTR will be the main point of contact for both dealers and the Territory Development Manager (TDM) for a specific region across the globe.

REQUIREMENTS

• Commitment to delivering and continuously improving excellence in customer service
• Highly developed communication and interpersonal skills
• Ability to remain calm and provide positive and professional attitude under high stress situations
• Ability to balance to the needs of the dealers with those of the company
• Ability to multi-task and work in a fast paced team environment
• Intermediate Microsoft office skills
• Proven track record of punctuality and dependability
• Excellent command of the English language
• Must wear steel toe shoes when going into production or warehouse facility

QUALIFICATIONS

• Post-Secondary Education
• 1-2 years’ experience in customer service or call center environment an asset
  We offer a fun-filled and challenging work environment where unique and innovative approaches are applied to everything we do. We listen carefully to our customer and team members and use this feedback to guide our company’s decisions and direction. We continually train and educate our team to broaden their skills and enable them to be the best they can be.

Please refer the Job description for details