CUSTOMER SERVICE REPRESENTATIVE I

at  City of Houston TX

POSITION OVERVIEW

Applications accepted from: ALL PERSONS INTERESTED
Posting Number: 34613
Department: Municipal Courts
Division: Court Operations
Reporting Location: 1400 Lubbock and All Satellite Locations
Workdays & Hours: VARIOUS* All Shifts, days, and holiday

EDUCATION REQUIREMENTS

Requires a high school diploma or a GED.

EXPERIENCE REQUIREMENTS

Six (6) months of administrative or customer service related experience is required.
Substitution: An Associate’s degree may be substituted for up to two years of experience.

LICENSE REQUIREMENTS

None

SELECTION / SKILLS TESTS REQUIRED

None; however, the department may administer and the applicant must successfully complete a skills-assessment relevant to job description.

Municipal Courts currently has full-time employment opportunities available for Customer Service Representatives in their Court Operations Division who are self-motivated, customer service oriented, pay attention to detail, and possess strong organizational skills. As an official of the Court, your responsibilities may include the following:

• Quality Control checking of case data and scanned documents, taking appropriate action to make sure information is correct and complete
• High level of direct contact with the general public, attorneys, court staff and law enforcement.
• Data entry of incoming citations
• Scanning of court documents into Court’s Case Management System
• Must be willing to submit to annual background checks.
• Other administrative and customer service-related responsibilities as assigned.