Customer Service Representative I

at  Macewan University

ABOUT US

MacEwan University is where caring faculty help people connect their passions to their future paths. Located in the heart of Edmonton’s diverse and dynamic downtown community, and on the traditional lands of Treaty 6 First Nations and homelands of the Métis people, MacEwan is known for exceptional undergraduate learning. With its dedication to teaching excellence, informed by scholarly research, innovation, and creative activity, MacEwan provides an exceptional collaborative and supportive learning environment with a commitment to human rights, environmental sustainability, and opportunities for community engagement. We are committed to creating an equitable, diverse, inclusive, and welcoming community for all peoples, cultures, and identities.
Our comprehensive undergraduate university offers 55 programs to more than 19,000 full- and part-time students in business, communications, community and human services, design, fine and performing arts, health, humanities, natural science, nursing, public safety, and social science. Through a wide array of experiential learning opportunities, and strategic relationships in the community, we partner with others to produce graduates of stature. Along with a robust grounding in their chosen disciplines, MacEwan students are given durable life skills that prepare them to take on the world.

SKILLS

You will have:

• Strong written and verbal communication skills;
• Organizational and time management skills, with high attention to detail;
• Problem-solving and conflict management skills;
• Interpersonal skills, with the ability to work with a diverse range of clients and colleagues;
• The ability to work without direct supervision and remain calm under pressure, in a fast-paced environment; and
• Proficiency with computers and various software, including Microsoft Office, Google Drive, and SharePoint.

QUALIFICATIONS

• A minimum of a one-year college certificate in physical education, public relations or a related field.
• A minimum of one year of experience.in customer service, financial transactions, and the fitness and physical education fields.
• Certified in Intermediate First Aid/CPR C and Automatic External Defibrillator.
• Certification in Oxygen Therapy is considered an asset.
• Experience with IntelliManager software is considered an asset.
• An equivalent combination of education and experience may be considered.

POSITION REQUIREMENTS

• The ability to work a flexible shift schedule, including regular opening shifts from Tuesday to Saturday (Tuesday – Friday 5:15 am – 1:15 pm and Saturday 7:30 am – 3:30 pm).
• The successful incumbent will be required to obtain a Police Record Check with a Vulnerable Sector Check at their own cost.

• Monitoring and coordinating access into and throughout the facility;
• Identifying customer needs and recommending appropriate services;
• Completing registration and maintenance processes for memberships, parking, locker rental, towel service, courses and services, and pro shop sales;
• Managing equipment rentals and set up, laundry and other cleaning;
• Responding to First Aid emergencies;
• Completing risk management procedures; and
• Responding to customer inquiries, concerns, and complaints