Customer Service Representative I

at  Overhead Door Corporation

HYSICAL / WORK ENVIRONMENT REQUIREMENTSA

bility to stand for long periods of time in a non-climate controlled environment.A
bility to lift up to 50 pounds.D

ight clerical work including answering / screening / telephone calls to the appropriate person, resolution of calls (orders, quotes, etc).A
bility to use hand tools and assist or complete modifications to products i.e. glazing, section width changes, insulating, etc. and fork truck operation.R
espond to customer requests for information concerning order tracking, order expediting and product availability.P
erform order entry at both sales invoicing level and request for products from supply plants.N
otify customers of potential backorders, credit issues, order availability and any other information regarding orders.A
ct as a liaison between sales center and plant departments, gather the necessary information and respond appropriately.P
rocess all necessary paperwork for the daily operation of the sales center as required.D
elivery responsibilities as required. Including driver qualified (valid license).A
ssist in unloading and loading vendor and customer vehicles.M
onitor completion of daily customer LTL shipment including UPS.A
ssist the GM and AGM with inventory controls including but not limited to cycle counts, daily review inventory levels, scrap processing and loss prevention.O
ther duties as assigned.
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