Customer Service Representative I

at  Robert Half

We are in the market for a Customer Service Representative I to join our team based in Reading, Pennsylvania. This role is a long-term contract employment opportunity within our industry. As a Customer Service Representative I, you will be interacting with customers to provide information and handle any complaints. You’ll be determining the client’s issue, offering possible solutions, or providing follow-up as needed.

• Handle and resolve customer complaints related to service or billing, performing activities such as adjusting bills, refunding money, and exchanging merchandise.
• Connect with customers to respond to inquiries or notify them of claim investigation results and any planned adjustments.
• Address unresolved customer grievances by referring them to designated departments for further investigation.
• Maintain records of customer interactions and transactions, documenting details of inquiries, complaints, comments as well as actions taken.
• Use computer applications such as MS Outlook and data entry software to accurately document and record customer/client information.
• Function independently and manage your time effectively, demonstrating strong interpersonal and communication skills.
• Utilize your experience with customer service skills and interpersonal skills to ensure a high level of customer satisfaction.
• Leverage your skills in data entry, Microsoft Outlook, billing, and merchandising to perform your duties effectively.
• Handle claim administration, adjustments, and complaints with the utmost professionalism.
• Use your written communication skills to accurately document customer interactions and your problem-solving skills to resolve customer complaints efficiently.
• Proficiency in customer service and the ability to handle customer complaints effectively
• Strong data entry skills with accuracy and attention to detail
• Proficiency in Microsoft Outlook and other computer programs relevant to the role
• Experience with “About Time” software or similar time-tracking programs
• Familiarity with billing processes and procedures
• Basic knowledge of merchandising principles and practices
• Experience in claim administration and adjustments
• Ability to handle customer complaints and resolve them in a timely manner
• Excellent interpersonal skills for effective communication with customers and team members
• Strong written communication skills for preparing reports and correspondence
• Ability to use computer programs and software required for the role
• Ability to multitask and work in a fast-paced environment.
  Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
  Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
  All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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