Customer Service Representative

at  IAA an RB Global Inc Company

IAA, an RB Global, Inc. Company, a leading provider of loss recovery services to the insurance industry in Canada, has an opening for Customer Service Representative at our facility in Vars, ON
IAA, Inc., a Ritchie Bros. Auctioneers company (NYSE: RBA) and (TSX: RBA), is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Leveraging leading-edge technology and focusing on innovation, IAA’s unique platform facilitates the marketing and sale of total-loss, damaged and low-value vehicles. IAA serves a global buyer base – located throughout over 170 countries – and a full spectrum of sellers, including insurers, dealerships, fleet lease and rental car companies, and charitable organizations.

EDUCATION AND EXPERIENCE REQUIREMENTS:

• Bilingual French/English
• High School diploma or equivalent in education with previous office experience
• Proficient in Microsoft Office applications
• Excellent verbal and written communication skills
• Must have exceptional customer service skills
• Good time management and organizational skills
• Strong attention to detail
• Maintain a professional appearance and neat work environment
• Enjoy working in a team environment

• Serve customers (both internal and external) by responding to and directing telephone and in-person inquiries in a friendly and professional manner
• Performs general clerical duties including sorting and filing of folders and packages for incoming and released vehicles
• Responsible for manually or electronically updating and entering new data in an accurate and timely manner, including vehicle information, registrations, and other documents
• Assist in Sale Day activities as directed
• Duties may also include ordering office supplies, sorting and distributing mail, processing materials for the courier, faxing documents, photocopying, etc