The Opportunity
QuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world-leading in vitro diagnostics company with award-winning expertise in immunoassay and molecular testing, clinical chemistry and transfusion medicine. We are more than 6,000 strong and do business in over 130 countries, providing answers with fast, accurate and consistent testing where and when they are needed most – home to hospital, lab to clinic.
Our culture puts our team members first and prioritizes actions that support happiness, inspiration and engagement. We strive to build meaningful connections with each other as we believe that employee happiness and business success are linked. Join us in our mission to transform the power of diagnostics into a healthier future for all.
About us: Prague is one of the most beautiful European cities as well as the cultural and economic heart of Central Europe. Almost 135 QuidelOrtho employees are supporting the following functions within EMEA Shared Services: Customer Service and Finance Team, People & Culture and GIS Team. We are located in an attractive part of Prague, very close to the city center. The modern newly renovated building creates a flexible environment that contributes to employee work-life balance.
About the team: Professional customer service is provided in 9 languages by a highly skilled multinational team for the whole EMEA region. Teams are divided according to country or region they are supporting. In total we have enthusiastic individuals striving to create positive and memorable customer experience at every touchpoint. We are here to predict, anticipate, listen, understand, effectively resolve problems but mainly to contribute to saving lives of the patients.
Do you enjoy communication with people in different languages and do you have a positive problem-solving approach? Are you motivated to improve customer experience? Would you like to have an impact on saving people’s lives? Would you enjoy participating in our exciting and full of fun team-building activities? If so, then you are definitely the right person for this role!

What you’ll be doing in your new role:

• Customer order management, working with both internal QuidelOrtho contacts and external customers to ensure fulfillment of all order elements, for on-time delivery.
• Receiving, managing and resolving customer enquiries concerning orders, product availability, delivery, transportation and other general information.
• Ensure technical and other enquiries etc. are appropriately redirected and followed-up.
• Customer complaints handling, monitoring and follow-up.
• Providing support to Customer Services Team colleagues (cross functional cooperation, Supply Chain Team, Sales, Finance, Marketing).
• Supporting activities, archiving, reporting, maintenance of customer data in QuidelOrtho database.

The individual:

• High school graduate or equivalent is preferable.
• Relevant experience in a customer facing activity, such as Customer Service, or Customer Care in a commercial business in a market led economy.
• Previous work experience in a multi-national company is of great advantage.
• Written and oral communication skills.
• Personal organization skills.
• Ability to follow specific processes, exercising initiative and flexibility as appropriate.
• Computer literate, knowledge of Word, Excel, Outlook, intermediate level is essential.
• Language skills – Fluency in Spanish and English is a must, Portuguese would be a great plus.
• Telephone skills – in the areas of listening, problem resolution, dealing with difficult situations/concerned customers – must be excellent.
• Team work is a must while ensuring follow-up on individual responsibility.

What we’re offering:

• Competitive salary
• Meal vouchers
• Transportation allowance
• Language courses
• 3 sick days
• 5 weeks of holidays
• Fit Office
• Employee awards
• Employee Assistance Program
• Benefit cards and more

The role is based in Prague, Czech Republic.

LI-HK1

• Customer order management, working with both internal QuidelOrtho contacts and external customers to ensure fulfillment of all order elements, for on-time delivery.
• Receiving, managing and resolving customer enquiries concerning orders, product availability, delivery, transportation and other general information.
• Ensure technical and other enquiries etc. are appropriately redirected and followed-up.
• Customer complaints handling, monitoring and follow-up.
• Providing support to Customer Services Team colleagues (cross functional cooperation, Supply Chain Team, Sales, Finance, Marketing).
• Supporting activities, archiving, reporting, maintenance of customer data in QuidelOrtho database