Customer Service Representative II (LSG) - EMEA
at Thermo Fisher Scientific
Paisley PA4, Alba / Scotland, United Kingdom -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 07 Nov, 2024 | Not Specified | 08 Aug, 2024 | N/A | Communication Skills,Characters,Customer Retention,Order Management,Customer Service,Computer Skills,Problem Solving | No | No |
Required Visa Status:
Citizen | GC |
US Citizen | Student Visa |
H1B | CPT |
OPT | H4 Spouse of H1B |
GC Green Card |
Employment Type:
Full Time | Part Time |
Permanent | Independent - 1099 |
Contract – W2 | C2H Independent |
C2H W2 | Contract – Corp 2 Corp |
Contract to Hire – Corp 2 Corp |
Description:
JOB DESCRIPTION
When you’re part of Thermo Fisher Scientific, you’ll do challenging work, and join a team that values performance, quality and innovation. As part of a successful, growing global organization you will be encouraged to perform at your best. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and chances to create significant contributions to the world.
NATURE OF EXPERIENCE:
Order Management, Experience in core Customer Service.
Proven Customer Service/Customer Care experience.
Track record of over-achieving quota.
Strong phone contact handling skills, Good Email writing skills and active listening.
Familiar with CRM systems and practices.
Customer orientation and ability to adapt/respond to different types of characters.
Excellent communication skills.
Ability to multi-task, prioritize and manage time effectively.
KNOWLEDGE REQUIRED:
Order Management, Experience in core Customer Service handling end to end transactions in Quote to Cash.
SKILLS:
Order Management, Customer Service, Issue resolution, Customer retention, Listening Skills, Phone Skills, Email Etiquettes, Resolving Conflict, Multitask, Positive Attitude, Attention to Detail, People Oriented, Analysis, Problem Solving, Adaptability, Ability to Work Under Pressure, Computer Skills.
Responsibilities:
Purpose: Provide Customer Service, handle Order management, provide order status and handle complaints from Customers.
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Outsourcing/Offshoring
Sales / BD
Customer Service
Graduate
Proficient
1
Paisley PA4, United Kingdom