Customer Service Representative II

at  Thermo Fisher Scientific

JOB DESCRIPTION

About Thermo Fisher Scientific Inc.
Thermo Fisher Scientific Inc. is a world-class company that is revolutionizing the field of scientific research. Our mission is to enable our customers to make the world healthier, cleaner, and safer. As a global leader in serving science, we are committed to providing exceptional products and services that help our customers achieve their goals. With a team of over 100,000 colleagues, we work together to solve complex scientific challenges, drive technological innovation, and support patients in need.

TO BE SUCCESSFUL IN THIS ROLE, YOU MUST HAVE:

• A proven track record of delivering exceptional customer service
• Strong communication skills, both written and verbal
• The ability to multitask and prioritize effectively in a fast-paced environment
• Proficiency in using CRM software and other relevant tools
• A high level of attention to detail

We are excited to welcome a highly motivated and skilled Customer Service Representative II to our team in Paisley. In this role, you will have the opportunity to contribute to flawless customer service and satisfaction. Your main responsibilities will include:

• Proactively communicating with customers to understand their needs and provide world-class service
• Handling customer orders, inquiries, and complaints, and resolving any issues in a timely and efficient manner
• Collaborating with internal teams to determine customer requirements and successfully implement solutions
• Maintaining accurate records of customer interactions and transactions
• Participating in training sessions to stay updated on process knowledge and industry trend