Customer Service Representative II

at  Thermo Fisher Scientific

JOB DESCRIPTION

Job Title: Customer Care Representative II - On-Site
As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

EDUCATION

• High school diploma or equivalent required.

EXPERIENCE

• 1+ year of customer service experience.
• Experience with computer applications such Microsoft Office Suite.
• The ability to work in a fast-paced environment requiring typing, considerable interaction on the phone, navigating numerous applications using multiple monitors.
• Demonstrates superior communication skills including probing, active listening, and written skills. Ability to exhibit patience and empathy and diffuse customer dissatisfaction.
  Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

Please refer the Job description for details