Customer Service Representative

at  Inspire Direct Marketing

WHO WE ARE:

We are a Canadian agency on a mission to inspire fundraising. We provide a warm and friendly voice to the largest and most respected charities in Canada. Our team is passionate, engaged and extremely effective. We call existing supporters to raise funds for important causes around the globe. So while there are no cold calls or high-pressure tactics, we are a performance team and results matter. We hope they motivate you as well.
If you are a mature sales or call center agent, come join our team of professional fundraisers to elevate your career and use your skills to help make our world a better place.
This is a full-time, zero-commission, outbound, work-from-home position.

JOB DESCRIPTION:

Inspire fundraisers connect with, laugh with and uplift the lives of our client’s donors - even if just for a few moments. Their work goes beyond raising funds for some of the world’s most worthwhile causes; it’s about creating a human connection with every donor. They enjoy being able to deliver world-class results autonomously, while representing great causes and being part of a passionate team.
Each day and each call can be different. We find new child sponsors, welcome new donors, renew event participants, and invite donors to give monthly. We thank, connect, engage and inspire. We look for creative new ways to delight on every call. We are all about teamwork, customer connections and most importantly, having fun while we do it.

REQUIREMENTS:

• A professional work from home office space
• High-speed cabled internet connection (min of 25 mbps down/5 mbps up)
• A USB headset and webcam
• A newer-version Windows PC or laptop computer (Apple or Mac are not supported)

YOU PROVIDE:

• Availability to work 1:00pm to 10:00pm Mon -Thu and 10:00am to 7:00pm Fri (EST)
• You are looking for full-time hours, 40 hours a wee
• You are technically savvy and self-reliant
• A minimum of 2 years’ customer service and call center experience
• Availability to work occasional Saturday shifts (10:00am to 5:00pm)
• You love talking to people and are a great communicator
  Inspire is committed to Employment Equity and Diversity. We welcome and encourage applications from persons with disabilities. We do not discriminate against any employee or applicant for employment because of national origin, race, religion, ethnicity, age, disability, sex, sexual orientation, gender identity, veteran status or any other federal, provincial, or local protected class. Accommodations are available upon request for candidates who participate in all aspects of the selection process.
  There are no fees to apply. If you are looking to be part of something bigger than yourself and to join a mature call center team with opportunities to grow and support your peers; we would love to hear from you.
  Please note: We thank everyone for their interest however only the best qualified candidates may be contacted

Please refer the Job description for details