Customer Service Representative - Internal B2B

at  Trevor Frances Recruitment

We are currently seeking a proactive individual to join our clients team as a Customer Service Representative. As a key member of their customer support team, you will handle inbound and outbound customer communications to ensure a positive customer experience. You will be responsible for addressing customer inquiries, processing orders, and resolving issues in a timely and efficient manner.

QUALIFICATIONS

• High school diploma or equivalent; a college degree is a plus.
• Previous experience in a customer service role.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Proficient with computers and customer service software.
• Experience with SAP.
• Ability to work independently as well as part of a team.
• Excellent organizational and time management skills.
• Flexibility to work various shifts, including evenings and weekends, as needed.

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
• Process customer orders, returns, and exchanges accurately and efficiently.
• Resolve customer issues and complaints with a high level of empathy and patience.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with other departments to ensure timely resolution of customer issues.
• Follow up with customers to ensure their satisfaction with products and services.
• Provide feedback to management on recurring customer issues and suggestions for improvement.
• Adhere to all company policies and procedures, including health and safety practices.