Customer Service Representative

at  JM Allstate Agency

JOB DESCRIPTION

Join our agency, a reputable insurance provider located in Rochester, New York, known for our outstanding customer service and commitment to excellence. At our agency, we believe in the power of human connection, providing personalized insurance solutions to our valued customers. As a Customer Service Representative, you will be at the forefront of our mission, delivering exceptional service and support to all clients.
If you have a passion for helping others, thrive in a fast-paced environment, and value teamwork, then is the place for you. We are seeking a dedicated individual to join our team and contribute to our legacy of superior customer service. Apply now and become a vital part of our customer-centric organization.
Salary: $18.00 - $25.00 per hour
Benefits
Hourly Base Salary + Commission + Bonus Opportunities
Paid Time Off (PTO)
Health Insurance
Life Insurance
Vision Insurance
Dental Insurance
Hands on Training
Mon-Fri Schedule
Career Growth Opportunities
Evenings Off
Responsibilities
Client Support: Assist customers with policy inquiries, claim processing, and policy modifications.
Phone and In-Person Interaction: Engage with clients both over the phone and in-office, providing personalized and empathetic service.
Issue Resolution: Address customer concerns promptly and effectively, finding satisfactory resolutions to problems.
Policy Guidance: Educate clients on insurance coverage options, helping them make informed decisions about their policies.
Documentation: Maintain accurate records of customer interactions, transactions, and service requests.

REQUIREMENTS

• Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
• Possess an upbeat, positive and enthusiastic attitude.
• Be a great self-starter with a sense of urgency.
• Proficiency to multi-task, follow-thru and follow-up.
• Excellent Communication/interpersonal skills.
• Must have ability to multi-task.
• A Property & Casualty license is preferred but will train great individual.
• Excellent Spelling and Grammar skills.
• Great Customer Service Skills.
• Problem-Solving Capabilities.
• Works well with other employees and is a team player with a positive attitude.
• Property & Casualty insurance license is required in order to start - paid training for the class is offered
• Must be able to pass the required NYS background check including financial services background check.

COMPANY DESCRIPTION

We are a premier Allstate Agency specializing in Home, Life, and Auto insurance. Our dedicated staff work incredibly hard to ensure that our clients are completely satisfied! We only hire the best and most dedicated employees to our team

Please refer the Job description for details