Customer Service Representative

at  Just Group

FULL TIME – 35 HOURS

Do you have excellent customer service and telephony experience and looking for a new and exciting career?
We are looking for a Customer Services Representative to join our customer contact team. Our representatives act as a first point of contact for our UK Retail and Life Time Mortgage customers, so we want our customers to get what they need with minimal effort whilst feeling cared for and. If you join our team it will be your job to deliver this distinctly Just customer experience and help our customers achieve great outcomes whenever they call us.
This is a full time, permanent position at 35 hours a week, Monday to Friday with very sociable shift patterns, running from 8:30 to 16:30, 09:00 – 17:00 and 09:30 – 17:30. Your initial training will be office based but once you are confident the role is hybrid with at least 50% of your time spent in the office.

MORE ABOUT WHAT YOU WILL BE DOING.

As a customer service representative you will be part of a supportive team answering inbound telephone calls from customers and advisors across all our product range and at all points of a customer journey, there is a wide variety of enquiries and each customer may have different or additional. Needs that we need to cater for, during your working day you will:

• Answer queries from our customers across our product range and use our customer centric approach to call taking to provide great outcomes.
• Make calls to third parties (e.g. ceding schemes, solicitors, intermediaries and GP surgeries) to ensure customers are in receipt of their income or mortgage funds within a reasonable time period.
• Produce quotes and/or re-quotes over the telephone.
• Perform relevant administrative tasks according to procedure, data entry standards and industry regulation.
• Liaise between departments to ensure all queries are answered accurately and result in the best customer experience.
• Liaise with internal & external customers and third parties to ensure relationships are developed and maintained.

To be successful in this role, we look for people who are customer orientated and have their best interest at the heart, as well as the following.

• Previous experience within an telephony customer services function
• Educated to GCSE level (or equivalent), including passes in English and Maths (at grade C or above)
• Able to explain complex information in plain, simple English and adapt your language for different audiences when required.
• Passionate about delivering great customer service and a willingness to go the extra mile to ensure customer satisfaction.
• Experienced in using Microsoft Office (Outlook, Word, Excel