Customer Service Representative

at  KD Direct Marketing

This is a remote position.
In a digital world, most of us are overwhelmed with emails, social media updates, and thousands of digital advertisements. Paperless is becoming the new standard, yet, direct mail still has a higher response rate percentage. From the small mom and pop shop, to large corporations, KD Direct specializes in reaching our clients preferred target market, making sure the envelope gets opened, as well as measuring the success of our clients campaign, all in an efficient, cost effective fashion.
We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

• Maintaining a positive, empathetic, and professional attitude toward customers always.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.