Customer Service Representative

at  KNIESELS COLLISION INC

JOIN OUR FAMILY AT KNIESEL’S COLLISION - NOW HIRING AN OFFICE MANAGER/CUSTOMER SERVICE REPRESENTATIVE FOR OUR ROCKLIN LOCATION!

Since 1968, Kniesels Collision has stood as a beacon of excellence in automotive repair. As a family-owned and operated business, we’ve built our reputation on exceptional customer service and the highest standards of automotive repair. Today, we’re proud to serve Northern California with 12 state-of-the-art facilities across Placer, Sacramento, and El Dorado counties.
Are you seeking more than just a job? Do you want a career that offers growth, advancement, and meaningful incentives? At Kniesels Collision, we’re looking for individuals ready to join our team-based culture. Here, collaboration and dynamism are the cornerstones of our work environment.
Become part of a family of automotive experts where every contribution is valued. We treat our employees with respect and integrity, recognizing each person as an integral member of the Kniesels Collision family. If you have a passion for the collision repair industry and are looking for a rewarding career, we welcome you to explore the opportunity to join us.

JOB DESCRIPTION:

• 2- 3 years in a customer-facing role.
• 2+ years of experience with Accounts Payable, Accounts Receivable, and Payroll (Preferred)
• Schedulingappointments for estimate and repair appointments.
• Oversee the vehicle drop-off process, securing necessary customer authorizations for repairs.
• Effectively multitask and navigate through various databases such as CCC1, Nexsyis, Outlook, Excel, and Arms, maintaining high levels of efficiency.
• Carry out other administrative and clerical tasks as delegated.

QUALIFICATIONS AND SKILLS:

• Alignment with Kniesel’s Core Values is essential: WowCustomer Service, Integrity, Humility, Family, The Golden Rule, and Quality.
• Minimum age requirement: 18 years.
• Strong verbal communication skills.
• Capable of thriving in a dynamic, fast-paced work setting.
• Skilled in organizing tasks and adjusting priorities as needed.
• Must be proficient in Microsoft Word and Outlook.
• Should be physically capable of lifting and moving items weighing up to 20 pounds.
• Expected to maintain a neat, professional appearance at all times.

Why Choose Kniesels?

• Over 56 years of excellence in the collision industry
• Competitive pay plans
• Paid vacation
• Excellent health benefits package