Customer Service Representative - Lewes - L3

at  PFAS

IPRS PFAS are an independent provider of quality medical assessments using a network of specialist health practitioners based in various clinics, mostly around the Southeast of the UK. We pride ourselves on being professional, caring and having a great knowledge in our field valuing teamwork as one of our greatest strengths. We listen to customers, claimants and our colleagues to help our continual learning and development.
We are looking for Customer Service Representative who would add value to our team by providing exceptional support to our colleagues and ensuring a positive experience for our clients.

POSITION:

We are seeking a dynamic and adaptable part-time team member who is available to work flexible hours as needed.
Requirement for the role is that the candidate will be able to provide coverage during staff absences or holidays, adjusting to full-time hours when required at short notice.
The successful candidate will be required to maintain high standards of work and demonstrate flexibility and commitment to the team’s
Compensation for non-working days when full-time hours are worked will be honoured.
As a Customer Service Representative for IPRS PFAS, you will be responsible for coordinating the day-to-day operations of the customer appointments within the Assessment Centre, ensuring efficient management of sessions to optimize the productivity of health professionals and support our clients. Meeting and greeting customers across all assessment channels, face to face, telephone or video link and recording their attendance time on a bespoke computer system.

We are looking for a Customer Service Representative to deliver excellent service in line with PFAS company values as well as:

• Manage on-the-day appointments and conduct reminder and confirmation calls to clients. Monitor session progress throughout the day, adjusting appointments as needed to maintain efficiency.
• Collaborate with others to ensure seamless operations.
• Coordinating with other centres to ensure Health Professionals have adequate support and information.
• Liaising with both Clinical and non-clinical colleagues to ensure efficient time management and smooth workflow progression.

REQUIREMENTS:

To be seriously considered for this role, please have the following:
A compassionate and caring individual who is courteous, capable of working independently and remains calm when handling challenging situations.

QUALIFICATIONS:

GNVQ/NVQ Level 2 qualification or equivalent in Customer Service (D) or 4 GCSE/O level passes A-C or equivalent, including English and Maths (E)
Experience:
Of working in a customer service/reception environment; Of working as part of a multi-disciplinary team; Of using various Microsoft Office programmes and databases;

KNOWLEDGE:

Good working knowledge of Microsoft Office programmes and ability to learn new computer programmes.

SKILLS:

Ability to communicate effectively with internal and external customers and provide excellent customer service;
Ability to prioritize and meet relevant Key Performance Indicators and Service Level agreement in a demanding environment;
Ability to work on own initiative in a proactive manner.

Please refer the Job description for details