Customer Service Representative

at  Lifemark Health Group

JOB TITLE: CUSTOMER SERVICE REPRESENTATIVE

Location: Keswick Physiotherapy & Sports Injuries Clinic (K1 and k2) and Sutton Physiotherapy
Employment Status: Permanent full-time

QUALIFICATIONS & CORE COMPETENCIES:

• High School Diploma, G.E.D. or equivalent.
• Excellent customer service skills and telephone etiquette.
• A high degree of organizational and multi-tasking skills in a busy and fast-paced work environment, preferably with 1-3 years of work experience in a private clinic setting.
• New Graduates are welcome to apply.
• Excellent English communication and interpersonal skills.
• Computer savvy and data entry skills in a physiotherapy clinic setting will be an asset.
• Flexible and adaptable to change.

• Answer telephone calls, greet patients and visitors upon arrival, and provide excellent customer service for all questions or concerns.
• Coordinate a detailed and accurate intake of information on the patient’s first visit to the clinic and throughout their treatment plan.
• Assist patients with completing paperwork at the clinic to avoid errors and inaccurate information.
• Coordinate scheduling of patient appointments and maintain the patient’s medical record.
• Collect payment at the time of service.
• Track coverage for all funding streams to ensure approval
• Complete data entry and billing
• Coordinate courier packages (in or outgoing) and process incoming and outgoing emails, mail and faxes.
• Provide administrative support to the Care Coordinator Manager and Clinic Director.
  Lifemark welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates participating in all aspects of the selection process.
  Lifemark promotes equal employment opportunities for all job applicants, including those self-identifying as members of the following groups: Indigenous peoples, Newcomers to Canada, and Visible minorities.
  Apply today! Visit www.lifemark.ca/career