Customer Service Representative - Long-term Care

at  Halton Region

CUSTOMER SERVICE REPRESENTATIVE - LONG-TERM CARE

Halton Region is committed to fostering a diverse, inclusive, and equitable workplace that reflects the communities we serve. We value, welcome and respect the unique perspectives and contributions of all individuals. We encourage applications from Indigenous Peoples (First Nation, Métis, Inuit), Black and racialized persons, persons with disabilities, women, and members of the 2SLGBTQ+ community. Accommodations are available at any point upon request for candidates participating in the selection process.
We are proud to operate three non-profit long-term care homes where our employees make a meaningful contribution on the lives of the residents by providing quality care in a family-like atmosphere. As an employee, you will be part of a progressive, service-focused and award winning employer with a diverse and inclusive work environment. We are also recognized as a Registered Nurses’ Association of Ontario (RNAO) Best Practice Spotlight organization.
You make a positive difference in people’s lives because you provide high quality customer centered services. You operate within a highly ethical environment and will be accountable for going the extra mile, listening to your customers, creatively meeting needs and always being respectful to those you serve. As a result, you will be part of a qualified and strategic team recognized widely for caring, excellence, integrity, inclusiveness and flexibility.

JOB SUMMARY

This role is the first point of contact for visitors to the Home. This role will provide customer service and clerical support for the Home.

• Provide coverage of the reception desk and telephone systems.
• Greet visitors, respond to and or direct family/residents/visitors’ inquiries.
• Ensure that the front entry is secure, entry cards are monitored.
• Monitor the Wander Guard alarms and liaise with the Nurse in Charge as appropriate.
• Actively screen all staff and visitors entering the home and ensures all protocols for entering the home are adhered to.
• General office administration including room bookings, ordering and set up of refreshments, posting of materials, office supply inventory, ordering, unpacking and storing, maintaining tour packages and other forms, receipt and distribution of pay stubs.
• Work with the managers to assist with job postings, performance review and training schedules, immunization databases, credential validation, etc.
• Provide administrative and clerical support for all departments, including meal ticket administration and receipt of new resident’s clothing, supply delivery as required, and support with minute taking.
• Assist with updating emergency evacuation kits and any required documentation including photographs.
• Assist with communication to internal and external stakeholders.
• Coordinate the scheduling of various clinics in the home including optometry, dental, foot care in collaboration with the service provider.
• Assist in the admission process through chart assembly, bringing up resident belongings and other related duties.
• Assist with conducting tours of the home with potential customers.
• Provide back up support as necessary for the Administrative Assistant to the Administrator and the Resident Care Clerk.
• Participate in the annual filing and archiving of home documents.
• Other duties as assigned.