Customer Service Representative (m/f/d)

at  Dupont

At DuPont, we are working on things that matter; whether it’s providing clean water to more than a billion people on the planet, producing materials that are essential in everyday technology devices from smartphones to electric vehicles, or protecting workers around the world.
If you would like to be a part of a premier multi-industrial company that is delivering sustainable solutions that bring real purpose and value, of a company with collaborative spirit because it believes that we work best when we work together as a team and values the diversity of thought, then DuPont is the company for you!
We are excited to share that on May 22, 2024, DuPont announced plans to separate(1) into three industry-leading, independent publicly traded companies. This strategic move will create focused businesses with distinct investment profiles. We believe the proposed separations will create opportunities for all three future companies to better serve their customers and unlock long-term value for stakeholders. This process is expected to take 18-24 months from the date of announcement to complete. We are committed to supporting our employees throughout this transition and ensuring a smooth and successful separation process. We look forward to welcoming new talent who are interested in contributing to the continued success and growth of our evolving organization.

YOUR PROFILE:

• Commercial education such as Speditionskauffrau/-mann, “Industriekauffrau/-mann” or Commercial Bachelor degree
• Relevant experience in customer service
• Prior SAP knowledge is advantageous
• Fluent German, English, French and Spanish language skills required; Every other language is an asset
• Experience in Sales Force is a plus
• Good computer skills (Microsoft Office)
• Teamplayer
• We are looking for a person, who is proactive in handling customer service/order fulfillment tasks, handles stress situations well and is able to multi-task.
• Applicants should have a strong customer focus – inquisitive curiosity, an open mind, and a desire to succeed are important.
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  DuPont is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability or any other protected class. If you need a reasonable accommodation to search or apply for a position, please visit our Accessibility Page for Contact Information.
  (1)The separation transactions are subject to satisfaction of customary conditions, including final approval by DuPont’s Board of Directors, receipt of tax opinion from counsel, the filing and effectiveness of Form 10 registration statements with the U.S. Securities and Exchange Commission, applicable regulatory approvals, and satisfactory completion of financing. For further discussion of risks, uncertainties and assumptions that could impact the achievement, expected timing and intended benefits of the separation transactions, see DuPont’s announcement

OUR PURPOSE IS TO EMPOWER THE WORLD WITH ESSENTIAL INNOVATIONS TO THRIVE. WE WORK ON THINGS THAT MATTER!

Have the Opportunity to chart your own course, challenge yourself, and acquire new capabilities to build a rewarding and fulfilling career. We reward employees with competitive pay and incentives to recognize skills, competencies, and contributions to business results.
Get to Experience a collaborative environment where teamwork is celebrated with flexibility that enhances balance and an inclusive atmosphere that is welcoming to all!
Get to know our Purpose and make it yours by bringing innovations to market that improve the world, share a commitment to sustainability that makes our planet better and give back to communities in which we work and live.
The Customer Service Organization at our location Neu-Isenburg (Rhein-Main-area), Germany has an opportunity for

THE RESPONSIBILITIES INCLUDE:

• Order Receipt & Handling - routine and non-routine customer order activities for International Accounts, following up on samples, complex order entry, utilizing and following work processes, business sales policies, business strategy, and best practice to ensure high quality service and in compliance with SOX throughout the whole order cycle
• Anticipation of customer expectations and identification of best solution or alternative
• Differentiate between customer requirements and Dupont offer; choose the best/cost effective solution
• Actively contributing to the business goals, in particular for Customer Service
• Understanding of the supply chain and produce product process and work closely with the functions involved
• Manage change and improve current Customer Service processes where necessary
• Strong interface and daily interaction with internal partners, e.g. specialized teams, Logistics, Supply chain, Credit etc.
• Work closely together with the Commercial function and Account teams;
• In the event of a service failure look for immediate best solution for the customer and initiate corrective actions via the Complaint process.