Customer Service Representative

at  MAAS Group

Jacon Equipment, a business unit of Maas Group Holdings, are currently seeking an organised and motivated Customer Service Representative to join our team based in Pinkenba, Brisbane.
Reporting directly to the Customer Service Manager, the Customer Service Representative is responsible for handling customer enquiries, parts interpreting and delivering high quality service for our customers.

KNOWLEDGE AND EXPERIENCE REQUIRED:

• Possess excellent customer service and interpersonal skills.
• Technical skills and parts interpretation
• Strong verbal and written communication skills.
• Ability to work flexible hours.
• Great time management skills and ability to work autonomously.
• Available for occasional travel between customer sites.
• Proficient knowledge of Microsoft word and excel.
• Positive attitude and exceptional work ethic.
• Current drivers licence.
  For further information about this role, please contact HR@maasgroup.com.a

• Problem solver with technical understanding of mining, construction and civil equipment.
• Provide consistent and high-quality customer service to our customers.
• Handle customer enquiries, parts interpretation, processing quotes, orders, invoices and administration duties as required.
• Identifying and resolving customer complaints efficiently and effectively.
• Interacting with customers via phone, email and in person.
• Growing relationships with customers to uncover new business and sales opportunities.
• Adhere to all company policies and procedures.
• Demonstrate a strong work ethic.
• Work as an active team member to complete team goals.