Customer Service Representative

at  Marks Real Estate LLC

REQUIREMENTS:

• Minimum 1 to 2 years of experience in customer service, preferably in real estate or a related field.
• Strong understanding of Ajman property regulations and processes.
• Ability to apply for NOCs, Aqar Sewerage, FEWA, and light connections independently.
• Excellent communication and interpersonal skills.
• Proficiency in managing and following up on payments and renewals.
• Attention to detail and ability to multitask.
• Fluency in English and Arabic is a plus.
  Note: ❌Freshers are strictly not eligible for this position. Relevant work experience is mandatory.❌
  Job Type: Full-time
  Pay: AED2,000.00 - AED2,500.00 per month

Experience:

• customer service: 1 year (Preferred)

• Customer Interaction:
• Handle customer inquiries promptly and professionally.
• Guide customers through the process of tenancy contracts, ensuring accuracy and compliance with Ajman regulations.
• Provide detailed information on renewal, vacating procedures, and any required payments.
• Tenancy Contract Management:
• Prepare, process, and finalize tenancy contracts efficiently.
• Ensure all required documentation is completed and maintained as per company and Ajman regulations.
• Payment Follow-Ups:
• Conduct daily follow-ups with customers for outstanding payments, renewals, and any pending balances.
• Maintain clear and professional communication regarding financial matters.
• Knowledge and Application of Rules:
• Apply NOCs, Aqar Sewerage, FEWA, and lights connections as per the process and rules in Ajman.
• Stay updated with Ajman’s property laws and regulations to ensure compliance.
• Customer Support:
• Address customer concerns and resolve issues promptly to maintain high customer satisfaction.
• Assist customers with move-in and move-out processes, providing clear guidance.
• Reporting and Documentation:
• Maintain detailed records of customer interactions, payments, and contracts.
• Provide periodic updates to the management regarding customer-related activities.