A Day in Your Life at MKS:
As a Customer Service Representative, you will be working and focus on autonomously process service and calibration requests from initial customer contact until completion. In this role, you will report to the Customer Service Supervisor based in Germany. This position is fully remote and comes with a 1 year fixed-term contract.

You Will Make an Impact By:

• Autonomously processing service and calibration requests from initial customer contact until completion, including all documentation
• Creating RMA’s, quotes, shipments and invoices in our SAP ERP system
• Proactively monitoring and updating status of open RMA’s
• Holding close contact to our service department and logistic center in Darmstadt
• Maintaining supplier portals of selected customers
• Responding to all inquiries from customers, sales and other departments of MKS

Skills You Bring:

• Completed study from academy of economics and/or professional experience in the area of order processing
• Minimum of 3 years of experience in comparable customer service roles
• A demonstrated background and proven experience in the use of ERP/MRP Systems, preferably SAP
• Advanced level in the use Microsoft Office tools
• Fluent English is mandatory for this international role, other languages are an advantage (German/French/Italian).
• Good interpersonal and communication skills
• Ability to work independently

Why Should You Join MKS:
This is a great opportunity to work in a global organization with a modern environment! We offer benefits such as lunch tickets, performance bonuses, holiday vouchers, employee assistance programs and health insurance. If you’re interested in influencing change and growing your skills, this could be a good fit for you.

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Globally, our policy is to recruit individuals from wide and diverse backgrounds. However, certain positions require access to controlled goods and technologies subject to the International Traffic in Arms Regulations (ITAR) or Export Administration Regulations (EAR). Applicants for these positions may need to be “U.S. persons.” “U.S. persons” are generally defined as U.S. citizens, noncitizen nationals, lawful permanent residents (or, green card holders), individuals granted asylum, and individuals admitted as refugees.
MKS Instruments, Inc. and its affiliates and subsidiaries (“MKS”) is an affirmative action and equal opportunity employer: diverse candidates are encouraged to apply. We win as a team and are committed to recruiting and hiring qualified applicants regardless of race, color, national origin, sex (including pregnancy and pregnancy-related conditions), religion, age, ancestry, physical or mental disability or handicap, marital status, membership in the uniformed services, veteran status, sexual orientation, gender identity or expression, genetic information, or any other category protected by applicable law. Hiring decisions are based on merit, qualifications and business needs. We conduct background checks and drug screens, in accordance with applicable law and company policies. MKS is generally only hiring candidates who reside in states where we are registered to do business.
MKS is committed to working with and providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation during the application or interview process due to a disability, please contact us at:
accommodationsatMKS@mksinst.com
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