Customer Service Representative

at  Modern Aluminum Vinyl Products Ltd

Full Time: 8 hours/Day – Monday to Friday – Permanent, Full-Time
Work Location: Powell River, BC
Job Category: Administration/Customer Service
Area of Specialization: Office Administration
Wage Range: $22.00 – $28.00
Specific Job Training: To be Provided
Work Site Environment: Office Administration

REQUIRED EDUCATION, SKILLS AND QUALIFICATIONS:

• Excellent customer service and interpersonal skills.
• Strong administrative and organizational skills with 1-2 years of experience in an office or administrative environment would be an asset.
• Advanced proficiency with MS Office including Word, Excel, and PowerPoint.
• Experience with VOIP telephone systems, and CRM software.
• Excellent organizational and time management skills with the ability to prioritize tasks and manage priorities while meeting deadlines.
• Excellent written and verbal communication skills.
• First Aid and WHIMIS certification an asset but will be provided

• Deliver extraordinary customer service in person, over the phone, and via email.
• Act as the primary point of contact for customers, contractors, and suppliers.
• Responsible for retail sales transactions in front office and showroom.
• Provide daily administrative and operational support for both internal and external inquiries.
• Ensure reception, retail, and showroom area is kept clean, organized and stocked.
• Maintain inventory of various office supplies and equipment.
• Inventory management of retail items, stock windows, and other products.
• Support with data entry related to requests for quote, estimates, purchase orders, and managing customer data in enterprise resource planning and CRM systems.
• Support the Sales team by inputting and designing windows utilizing CAD software.
• Responsible for processing customer deposits/payments via point of sale terminal, cash management and preparation of bank deposits.
• Performs other job-related duties as assigned by Supervisor.