Customer Service Representative

at  MultiCare Health Systems

YOU BELONG HERE.

At MultiCare, we strive to offer a true sense of belonging for all our employees. Across our health care network, you will find a dynamic range of meaningful careers, opportunities for growth, safe workplaces, and flexible schedules. We are connected by our mission - partnering and healing for a healthy future - and dedicated to the health and well-being of the communities we serve.
FTE: 1.0, Shift: Days, Schedule: 8hr with rotating weekends - 630a to 3p

POSITION SUMMARY

The Customer Service Representative (CSR) – Lab is responsible for daily administrative functions of Laboratories Northwest ensuring a high level of customer service is provided to all and patient and department confidentiality is maintained. The incumbent provides telephone-based customer service; documents communications with clients; handles specimen transportation; performs accessioning of specimens into the data management system; provides prices, places lab orders, corrects various report and billing errors; maintains courier vehicles and dispatches couriers to clients.

REQUIREMENTS

• High School diploma or equivalent
• Depending on assigned area, MA-P license may be required
• Minimum one (1) year of experience in a laboratory setting or providing customer service support

Please refer the Job description for details