Customer Service Representative

at  NewLaw Solicitors

Location: Cardiff, with hybrid working following completion of probation.
Salary: £22,369.35 - £24,300 depending on experience
Hours: Monday – Friday
Are you passionate about providing exceptional customer service and making a real difference in people’s lives?
We have an excellent opportunity for customer focused individuals like you to join our team as a Case Manager. As one of the fastest-growing law firms in the UK, we’re home to a team of exceptionally talented and dedicated professionals committed to achieving the best outcomes for our clients.
At NewLaw, we pride ourselves on our commitment to client care and achieving outstanding results. As a Case Manager, you’ll be part of a dynamic and supportive team environment where your contributions truly matter. Whether it’s handling small claims, uninsured losses, or more serious injuries from road traffic accidents, you’ll play a vital role in ensuring that our clients receive the highest level of service and support.
You’ll handle a diverse range of cases, each presenting unique challenges and opportunities. From the initial assessment to the resolution of the case, you’ll keep client care at the forefront of everything you do. Your role will involve working closely with clients, gathering information, and providing expert guidance throughout the claims process to achieve the best possible outcome for our clients.

ABOUT US

NewLaw is a leading specialist law firm, ranked in the Legal 500 and Chambers and Partners for three areas: Personal Injury, Clinical Negligence and Private Client services. Our fresh approach to managing personal injury claims has made us a major force in the sector since we were first established in 2004. Our teams of specialists provide a service that 95% of our clients would recommend.
We’re also part of something bigger – ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career.

Please refer the Job description for details