Customer Service Representative

at  Nordson

Position Overview: Technical Service Engineer, Industrial Coating Systems.
Nordson UK is seeking a skilled and motivated Technical Service Engineer to support the growing installed base of our powder coating systems across the UK and Ireland. This role is ideal for a technically adept engineer with strong electrical qualifications, a passion for customer service, and hands-on experience with industrial systems. The Technical Service Engineer will be responsible for supporting our customers, repairing, and maintaining Nordson powder coating equipment, ensuring optimal performance and customer satisfaction.
Location - Midlands, Manchester, or Norther part of England.

REQUIRED QUALIFICATIONS AND SKILLS

• Electrical qualification or equivalent technical degree
• Certifications in industrial controls, PLC, or related fields (preferred)
• Proven experience in a field service role, ideally within industrial or technical environments
• Familiarity with industrial control systems, including PLCs, HMI interfaces, and automation
• Strong analytical skills and a methodical approach to diagnosing and resolving technical issues.
• Demonstrated commitment to excellent customer service, with an ability to communicate technical concepts effectively to non-technical customers.
• Comprehensive understanding of electrical, mechanical, and pneumatic systems as they relate to powder coating equipment.
• Clear, concise communication skills both written and verbal, with the ability to prepare detailed reports.

• Willingness to travel throughout the UK and Ireland with weekly overnight stays.
  Benefits

• Competitive salary and performance-based incentives

• Company vehicle, laptop, and tools provided for field service work

• Comprehensive health benefits and pension scheme

• Opportunities for professional development, training, and growth

Join us at Nordson, where your expertise and passion for technical excellence can make a real impact on our customers and contribute to our success in the UK and Ireland!

• Field Service Support : Provide on-site technical support, diagnosis, and maintenance for Nordson powder coating systems at customer sites from Midlands to Scotland and Ireland.
• Electrical Troubleshooting : Utilize advanced electrical skills to diagnose and resolve technical issues related to industrial control systems
• Preventive Maintenance : Conduct routine maintenance and inspections, in order to optimize customer efficiency and productivity.
• Application expertise: Develop strong powder coating application knowledge and train customers on best powder coating practices.
• System Upgrades and Modifications : Execute system updates, upgrades, and modifications to enhance equipment performance, aligning with customer requirements.
• Customer Training : Deliver hands-on training to customers, empowering them to understand, operate, and maintain Nordson powder coating systems effectively.
• Customer Support : Build strong, professional relationships with customers, demonstrating a passion for service excellence and ensuring customer needs are met with quality solutions.
• Collaboration : Work closely with internal teams such as technical support, sales, and engineering to achieve the best MTTR and share experience.