Customer Service Representative / Oakville Hydro

at  The MEARIE Group

CUSTOMER SERVICE REPRESENTATIVE

Oakville Hydro delivers reliable and safe electricity to more than 76,000 individuals, families, and businesses in the Town of Oakville. The company maintains an active commitment to conservation, safety, and is strongly invested in the social and economic well-being of the Oakville community. Oakville Hydro is a two-time recipient of the Local Distribution Company Performance Excellence Award from the Electricity Distributors Association, as well as a Centre of Excellence Award from the Canadian Electricity Association. Oakville Hydro has also been recognized as one of Canada’s Safest Employers.
At Oakville Hydro, we believe that our continued success as an industry leader is due to our innovative, customer focused, team-oriented employees who continually strive to exceed customer expectations and take pride in all areas of our businesses.

REQUIRED SKILLS, QUALIFICATIONS AND EXPERIENCE:

• Grade 12 high school or equivalent
• Minimum of 2 years’ experience in a fast-paced customer service environment
• Intermediate working knowledge of personal computers including, Windows based software such as Outlook, Microsoft Teams, Excel, Access, Power Point, etc.
• Detailed knowledge of billing procedures, schedules, and adjustments
• Experience with data processing is an asset
• Previous experience with customer information systems (i.e., Northstar) is an asset

ABOUT THE ROLE

We are looking for a dynamic individual with exceptional customer service skills. Working in a fast-paced, and customer-centric environment, the Customer Service Representative is accountable for answering customer inquiries in a professional, accurate, and timely manner, and collecting data for the purpose of timely readings for final billing of existing customers. The incumbent is also responsible for accurate and complete billing and collecting records for new customers.

DUTIES INCLUDE:

• Answer customer inquiries and complaints in person, by phone and in writing
• Receive, interpret, and summarize customers’ requests (including lawyers) to finalize existing billings
• Review and process applications for service
• Process all applicable data in Northstar including deposits on accounts, payment arrangements, and processing credit check requests
• Initiate the process of adjustments to customer accounts
• Check and record information on certificates of arrears via mail or fax
• Perform administrative tasks necessary to support the department as required
• Carry out reception duties