Customer Service Representative

at  Olenex Holdings BV

For our Central Post office in the center of Rotterdam, we are looking for a highly service-minded and hands-on Customer service Representative!
Location: Central Post Rotterdam, The Netherlands
As a Customer Service Representative, order handling and contract management are part of your daily responsibilities. You handle customer’s requests throughout the Outbound Supply Chain and voice-back relevant information towards the Sales team and other departments. You will be the dedicated contact person for customers for everything that relates to their loadings and/or deliveries. You are responsible for your own portfolio and in this way, you will develop extensive relationships with your customers.
You will be working in a professional team with multiple nationalities. You will be part of the customer service team, consisting of 14 members.
So, do you like to work in an international environment? Are you ready to roll up your sleeves? Are you a strong communicator? Do you like to work in a proactive way within a great team? Then this is your next step!

• Dedicated contact for a defined customer portfolio;
• Handling customer requests regarding orders;
• Coordination with logistics on daily transports;
• Solving planning issues in cooperation with production;
• Communication between the customer and the organization;
• Handling transport related extra costs.