Customer Service Representative Onsite Montreal

at  Teleperformance

Overview:
We are looking for great people to join our team as Customer Service Agents for a renowned domestic appliance brand. Its main offerings include a range of sustainably designed products aimed at enhancing the health and happiness of its customers, such as kitchen appliances, coffee machines, and climate, garment, and floor care products.
The Customer Service Advisor is the first line of contact for our clients’ customers. As a member of the Customer Service Team, you will be responsible for contributing to the team’s overall success by providing prompt, accurate and professional responses and resolutions to our Clients customers’ enquiries. You will work in a structured team environment while creating an outstanding customer experience, at the same time maximizing opportunities to promote Teleperformance’s Clients services and products. To do so, the incumbent needs to provide a high standard of professional and personalized customer service that is consistent with our Corporate goal You will proactively identify and offer appropriate solutions that create high customer satisfaction.
Teleperformance is the world leader in customer experience management. You can be a part of our team connecting the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure positive customer experience. We are the largest interaction expert team in the market, connecting with more than 35% of the world population each year.
Perform accurate and efficient front-line contact center functions for automotive customers. Our client is a leading global automaker and mobility provider that offers clean, connected, affordable and safe mobility solutions.

EDUCATION AND EXPERIENCE

• High school diploma or equivalent
• University/ College degree preferred
• One year customer service experience
• One year call centre experience
• If on Work Permit, minimum validity for 1 year. (No students with schedule restrictions

JOB REQUIREMENTS

• Must have availability to work various shifts influenced by current business needs. Shifts between 9am to 6pm Monday to Friday.
• Clear Criminal Background Check
• Must be 18 years old
• Continuously demonstrate a high sense of urgency
• Enthusiastic and energetic
• Strong negotiation and objection handling skills
• Possess a high level of Professionalism
  Must have a keen sense of attention to detail, taking the initiative.

Responsibilities:

• Responsible for all customer inquiries and questions
• Provide excellent customer service at all times
• Address and solve technical problems in a timely manner and complete all work assignments within expected periods.
• Maintaining and exceeding client and LOB KPI’s.
• Follow up to customer inquiries by taking specific action in a timely manner
• Exercise retention efforts when appropriate
• Identify customers who are comparison-shopping and inquiring about contract terms - assisting the

customer with the correct price plan

• Work with confidential customer information
• Problem solve to help customers resolve issues on first call
• Enters data from customers into various software programs
• Appropriately communicate with upset customers to resolve their inquiries
• Thrives as a team player in a fast-paced, high-energy, change-oriented environment
• Performs other related duties and assignments as required and as assigned by supervisor or manager

• Responsible for all customer inquiries and questions
• Provide excellent customer service at all times
• Address and solve technical problems in a timely manner and complete all work assignments within expected periods.
• Maintaining and exceeding client and LOB KPI’s.
• Follow up to customer inquiries by taking specific action in a timely manner
• Exercise retention efforts when appropriate
• Identify customers who are comparison-shopping and inquiring about contract terms - assisting th