Customer Service Representative

at  Open Polytechnic

MŌ MĀTOU | ABOUT US

The Kuratini Tuwhera is Aotearoa New Zealand’s leading distance and online learning provider. We are also a subsidiary of Te Pūkenga - New Zealand Institute of Skills and Technology, together with all other Institutes of Technology and Polytechnics in Aotearoa New Zealand. Set up as part of the Government’s Reform of Vocational Education, Te Pūkenga is creating a national network of online, on-campus and on-job learning. Under this exciting new direction, Open Polytechnic will be fully incorporated within the new organisation from 2023.
We specialise in taking the learning to our students, focusing on enabling the success of approximately 30,000 students each year. We’re a place where you can make a difference.
We offer a wide range of learning disciplines from Real Estate to Social Work, Construction and Education. From our Academic Staff Members to our Student Journey Centre, we ensure our students are at the heart of everything we do, every step of the way.

MŌ TE TŪNGA | ABOUT THE ROLE

We are looking for a Customer Service Representative to add value to our Student Journey Centre. Our Customer Service Representatives play a vital first-point of contact for students and enquirers, and we are looking for an enthusiastic self-starter to join our motivated team.
The ideal candidate will have proven customer services or call centre skills and experience. Alternatively, you might be a recent graduate looking to take your next step in a high-performing organisation. Full training is provided.

The ideal candidate will have:

• Strong computer literacy skills, able to answer queries using a variety of channels including email, web chat and social media.
• Effective listening skills, a great telephone manner and the ability to empathise with enquirers from a wide variety of backgrounds.
• Excellent written and oral communication skills.

NGĀ PŪKENGA MO TE TŪNGA | WHAT YOU WILL BRING TO THE ROLE

You will have a passion for impacting the lives of everyday people and seeing them achieve their educational goals and dreams. You will also constantly be striving to be the best you can be, just as our students do and you pride yourself on the quality of your work.

You will have:

• The ability to prioritise workload to make sure all enquiries are answered within expected timeframes.
• Attention to accuracy and be able to quickly assimilate information and provide enquirers with correct information at all times.