Customer Service Representative

at  Ormco

Operating Company: Ormco
Location: Prague 8 – Dock In Five,,Czechia
Date Posted: July 11, 2024
Req Number: R5020305

JOB DESCRIPTION:

• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Primary internal contact for the customer and (dedicated) sales representatives in the field for all process around quoting, order management and product / delivery information.
• Responsible for receiving, monitoring, and processing customer orders and requests in a timely manner with emphasis on accuracy and professionalism
• Creates and administers quotes based on the instruction of the Sales Representatives
• Provides accurate, valid, and complete information by using the right methods/tools
• Be able to manage large amounts of chats, emails, and other communication channel
• Phone duty- answers telephone calls assuring the highest possible availability on the phone
• Handles customer complaints, provides appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Follows communication procedures, guidelines and policies
• Performs other responsibilities/duties that may be assigned

JOB REQUIREMENTS:

• Native level of Spanish and fluent level of English language
• Customer centric approach
• Good communication skills (efficient, friendly and positive)
• Curiosity and drive for continuous improvement
• Experience or ability to learn CRM and ERP tools
• Organizational skills and attention to details

Please refer the Job description for details