Customer Service Representative Out of Hours x2

at  Rotherham Metropolitan Borough Council

Job description
Directorate - Finance and Customer Services
18 Hours per week, Part Time, Permanent.
This is an exciting time to join our Customer Services Team at Rotherham Council.
We are committed to providing our customers with the ability to ‘self-serve’ at any time of day or night ensuring they have access to the information and services they need at their fingertips. We are working hard to make this happen, delivering high quality customer services to a wide range of people with differing needs and preferences 24/7, 365 days a year.
Regardless of how our customers chose to contact us, (telephone, face to face or online) we want to ensure that everyone experiences the same excellent service.
We are seeking a number of dedicated Customer Service Representatives to join our ‘Out of Hours’ Team.
In this role you will work as a minimum, three six hour shifts per week handling emergency enquiries from our customers. You will receive comprehensive training to ensure you are well prepared for your role and will be provided with all the necessary equipment and support to work comfortably from home. You’ll receive 22 days per year annual leave (pro-rata for part time hours).
We are looking for individuals who are clear and effective communicators and who are able to assist and support customers with confidence and empathy.
You should be adaptable, friendly and highly organised and ready to meet the varying needs of our customers.
Above all, you should be passionate about our services, our ambitions and most importantly our customers.
We operate within the Council’s Location Policy, offering a flexible approach to working with the option of working between our Riverside House office and home.
All applications need to be made via our online portal at https://www.rotherham.gov.uk/jobs
For an informal and friendly chat about the role please email [email protected] in the first instance.
Please note interviews will take place week commencing 2nd December.
This post will have access to the Public Services Network, if successful you will be required to apply for a disclosure of criminal records check at the Basic level (unspent criminal convictions).
Rotherham Metropolitan Borough Council is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination. The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best. As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this position will be offered an interview. For further information, please visit our website.
Until 31st March 2026 employees paid at Band D and above are subject to a temporary pay reduction of 1.15% spread out by means of a monthly deduction from each pay period over the full financial year. In recognition of implementing this temporary measure, those who experience a pay reduction will be awarded three additional days leave (pro rata for part-time).

Please refer the Job description for details