Customer Service Representative

at  PANDA

CANDIDATE PROFILE:

• Excellent professional telephone manner and customer service skills
• Customer Focused
• Minimum one year experience in a Customer Care role
• Good organisational skills
• Excellent computer skills
• Ability to work in team environment
• Excellent people skills
• Commercial awareness
• Proven ability to perform and remain calm under pressure
• Flexibility – the ability to respond to different tasks in other areas of the working environment

ABOUT THE ROLE

Role Required: Customer Service Representative
Reporting to: Team Leader
Job Status: Permanent
Job Purpose:
To undertake the Customer Service process within Panda Recycling ensuring that agreed service levels are achieved to customers at the best value.

ROLE CONTEXT:

• The Customer Service Representative will work as a vital part of the Customer Service team to act as a support to the customer as they transact their business with Panda.
• The CSR will ensure that in all interactions with customers – the service loop has been closed.

RESPONSIBILITIES:

• Answering incoming calls in a high volume inbound call centre
• Dealing with customer service queries/complaints and liaising with other departments to resolve issues.
• Process all customer related queries and requests in a timely and consistent manner
• An ability to accept ongoing training and be willing and able to be trained for new equipment, processes and operations.
• To be prepared to work in a flexible multi skilled environment
• Work as part of a team with a positive attitude
• Flexibility from your designated work patterns may be required from time to time