Customer Service Representative - Parking Services

at  City of Fort Lauderdale FL

NOTE:

The duties of this position will include all of those duties set forth in the official job description.

JOB REQUIREMENTS & WORK ENVIRONMENT

• High School Diploma or G.E.D. equivalency
• One (1) or more years of general clerical work or customer service experience
• Must have excellent phone and verbal communication skills and strong data entry skills
• Additional completion of coursework at an accredited college or university, may substitute on a year-for-year basis for the required experience

IN ACCORDANCE WITH ARTICLE 24 OF THE COLLECTIVE BARGAINING AGREEMENT BETWEEN THE CITY OF FORT LAUDERDALE AND TEAMSTERS LOCAL UNION 769, FOR POSTING PURPOSES THIS OPEN-COMPETITIVE JOB POSTING SHALL BE CONSIDERED AS A SIMULTANEOUS INTERNAL AND EXTERNAL POSTING (IT IS OPEN TO BOTH INTERNAL CITY EMPLOYEES AND EXTERNAL APPLICANTS). ADDITIONALLY, THIS JOB CLASSIFICATION IS SUBJECT TO THE TERMS AND CONDITIONS OF THE COLLECTIVE BARGAINING AGREEMENT BETWEEN THE CITY OF FORT LAUDERDALE AND TEAMSTERS LOCAL UNION 769.

The City of Fort Lauderdale employees possess a passion for public service demonstrated by a high degree of enthusiasm, self-reliance, and job proficiency. They effectively convey the vision and mission of the organization and provide excellent service and satisfaction to our internal and external customers.

Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation. The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. The omission of a function does not preclude management from assigning essential duties not listed herein if such duties relate to the position.

• Provides customer service by answering telephones and responding to inquiries, assisting customers with documents and equipment
• Opens and closes accounts, collects payments, assist customers with account inquires and issues
• Resolves customer billing inquiries, complaints, and issues via phone, email, fax machine, and in-personal contact
• Collects payments; explains billing and payment practices
• Performs a variety of clerical duties by filing, entering information into databases, generating and submitting reports, researching and updating records, and processing journal entries
• Verifies accuracy and completeness of all data/information received, and researches and provides verification on information requests
• Operates a computer in transferring/transcribing/composing various documentation
• Performs daily accounting tasks related to work performed, which may include calculating, billing, and receiving various fees and payments; balancing daily revenues
• May process and issue various types of permits, certificates, and licenses as required
• Receives, processes and distributes division mail, and prepares forms, letters, and parcels for mailing
• Prepares and distributes various division records, reports, notices and other relevant materials
• Receives and reviews invoices, reports, forms and applications and distributes copies to appropriate personnel
• Maintains the City’s website pages for parking services and makes routine updates as needed.
• Assists with various administrative projects while handling customer transactions.
• Performs related work as require