Customer Service Representative

at  Penn Color

WHO WE NEED

We are seeking a passionate, collaborative and resourceful individual to join our world class commercial team. You will partner with our outside sales team to enhance the overall customer experience through high level support and service. We will provide all appropriate training.

Your Knowledge, Skills and Experience will include:

• Bachelor’s or Associate’s Degree preferred
• Previous customer service experience required (manufacturing environment a plus)
• Export experience a plus
• Outstanding interpersonal skills
• Proficiency in MS Office (Word, Excel, Outlook); experience with Oracle a plus
• Strong organization skills and proven ability to manage multiple priorities and tasks
• Results oriented with effective analytical and problem solving skills
• Strong team player with a high degree of personal ethics and integrity

• Demonstrated relationship-building skillsMust possess a customer-centric, can-do attitude

• General account management including customer correspondence, confirmation of orders, assisting customers with any questions or issues, etc.
• Order entry – new orders, releases off of stock, order changes, etc.
• Follow up on orders and any open issues (pricing, complaints, stocking reports, etc.) for customers, Sales Reps, Business Managers and Sales Managers
• Notify customer of any delays
• Provide inventory status per customer requests
• Process complaints and ensure proper personnel are notified
• Other duties as assigned