Customer Service Representative - Penrith

at  IMB Bank

• Banking experience not required; excellent training provided
• Penrith and surrounds location - Community minded and trusted bank
  IMB Bank is a leading member-owned bank offering a full range of products and services in both retail and business banking. IMB’s purpose is to provide simple, competitive and authentic banking that helps our members and communities be better off and have been doing so for over 143 years. An award winning and growing organisation, we’ve donated more than $11.5 million through our Community Foundation to over 850 projects in the communities in which we live.
  Our Penrith region is looking for a Customer Service Representative to join their team on a part time basis and provide great service and support to IMB customers in relation to their financial needs. This role provides relief support to Penrith branch and others in the region as required.

The main aspects of the role include:

• Having conversations and interactions with customers via all channels, including face to face, phone and online and helping them with their banking and insurance needs and enquiries
• Exploring new opportunities to find the right financial solutions that may improve their position
• Using various technologies, systems and digital platforms, cash handling and balancing
• Working with your Manager and team to collectively achieve the branch goals and objectives
• Maintaining a high level of operational adherence in line with company and regulatory standards, policies and procedures and carryout out administrative duties
• Monday - Friday | 5 hours per day

To carry out the role successfully, you’ll need to be able to demonstrate:

• Experience in sales and service, preferably in retail, banking or hospitality industries
• Cash handling experience and an accurate eye for detail
• A learning mindset and ambition to build a career in the banking industry
• An aptitude for technology and proficient in MS Office programs/apps
• Honesty and integrity and take pride in diligently following procedures and policy in a regulated financial environment
• A flexible approach in the workplace, can take initiative, prioritise work and problem solve to complete daily work requirements
• A genuine desire to help people, work directly with customers as well as work with and support a team
• Willingness/ability to travel to other branches within the region if required for training and staff relief purposes.

If you’re looking to kick off your career in banking, or to try something new or a even complete career change, apply to IMB today!

Benefits IMB offer are:

• A supportive culture that actively promotes inclusion and the wellbeing of our employees
• Competitive remuneration
• Wellbeing day
• Product concessions
• Paid parental leave
• Purchased leave options
• Study assistance
• Corporate uniform
• Genuine investment in learning and professional growth

The IMB
IMB Bank is a leading member-owned bank offering a full range of products and services in both retail and business banking. Our purpose is to provide simple, competitive and authentic banking that helps our members and communities be better off and we’ve doing so for over 143 years. An award winning and growing organisation, we’ve donated more than $11.5 million through our Community Foundation to over 850 projects in the communities in which we live.

As an award-winning Bank and recipients of the WGEA Employer of Choice for Gender Equality, IMB offers some benefits such as:

• Great training and onboarding
• Genuine career pathways and opportunity to accelerate your skills and experience
• A supportive culture that actively promotes diversity and inclusion and the wellbeing of our employees including a designated wellbeing day
• Friendly and professional team environment
• Product concessions
• Roster provided in advance

APPLY NOW by following the prompts. Applications will close 25th August 2024 but shortlisting will commence immediately so don’t delay in applying! For more information reach out to Santanu Banerjee; Branch Manager - santanu.banerjee@imb.com.au Please note, email applications are unable to be accepted.

The main aspects of the role include:

• Having conversations and interactions with customers via all channels, including face to face, phone and online and helping them with their banking and insurance needs and enquiries
• Exploring new opportunities to find the right financial solutions that may improve their position
• Using various technologies, systems and digital platforms, cash handling and balancing
• Working with your Manager and team to collectively achieve the branch goals and objectives
• Maintaining a high level of operational adherence in line with company and regulatory standards, policies and procedures and carryout out administrative duties
• Monday - Friday | 5 hours per da

To carry out the role successfully, you’ll need to be able to demonstrate:

• Experience in sales and service, preferably in retail, banking or hospitality industries
• Cash handling experience and an accurate eye for detail
• A learning mindset and ambition to build a career in the banking industry
• An aptitude for technology and proficient in MS Office programs/apps
• Honesty and integrity and take pride in diligently following procedures and policy in a regulated financial environment
• A flexible approach in the workplace, can take initiative, prioritise work and problem solve to complete daily work requirements
• A genuine desire to help people, work directly with customers as well as work with and support a team
• Willingness/ability to travel to other branches within the region if required for training and staff relief purposes