Customer Service Representative

at  PMInternational

PM-International is Europe’s largest retail distribution company in the area of health, fitness and beauty. We are currently number #6 in the DSN Top 100 companies in the world! For more than 31 years we have set up the highest standards for development, manufacturing and distribution of premium products and we are growing every day!
PM-International is all about peak performance, bringing creativity and state-of-the-art science with one vision in mind: to achieve market leadership in the distribution of high-quality products for health, fitness, and beauty worldwide. We help people live a better, healthier, and fitter lifestyle.
We are looking for an Customer Service Representative joining our Team in Strassen, Luxembourg.

WHAT ARE THE REQUIREMENTS:

• A Bac +2 level education, ideally with experience in customer service — we also offer the opportunity for recent graduates to prove themselves
• Good knowledge of MS-Office
• Good command of German, French, and English — both spoken and written. Any additional language will be considered an advantage
• Confident interaction with customersYou are flexible, reliable, and have a team-oriented mindset

• You are the main point of contact for distributors and customers
• You process orders in our merchandise management system
• You have experience in handling complaints and documenting them
• You are responsible for maintaining the customer database and history
• You support the team with inventory management
• You manage and monitor the follow-up processYou coordinate general administrative activities, e.g., payment operations, email management, phone correspondence, etc.