Customer Service Representative - (Polish/English)

at  Binance

Binance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world’s largest digital-asset exchange.
Our mission is to accelerate cryptocurrency adoption and increase the freedom of money.
If you’re looking for a fast-paced, mission-driven organization where opportunities to learn and excel are endless, then Binance is the place for you.
Binance is a client-facing business, and Customer Service is extremely important for us.
We hope to create a platform where our users are well supported with excellent quality, fast response time, and accurate information.
Support is conducted via the ticketing system and a live chat and will include but not limited to customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform.
Support will be in Polish & English, applicants need to speak both languages.

REQUIREMENTS:

• Bachelor degree or above.
• Minimum 1 year experience in customer service, preferably in finance or E-commerce industry.
• High level of honesty and integrity. Proactive and meticulous.
• A sense of responsibility and team work spirit.
• Ability to work under pressure, strong communication skills and exceed beyond expectation.
• Willing to work under different work shifts, including night shifts.
• Positive about the crypto industry.
• Personal or professional experience with cryptocurrency.
• Proficient in both Polish and English.

• Handle back office tickets, and provide 7*24h online enquiry and email reply services to customers.
• Handle customer enquiries, advice and suggestions via email or online tools.
• Support other business units with customer liaison, accurately document customer requests and advice, and provide feedback in the form of documentation.
• Handle customer complaints, special cases or ad hoc tasks.