Customer Service Representative Portuguese (m/f/d) - Home Office

at  Majorel Mnster GmbH

Are you looking for a new job working from home (anywhere in Germany)? Then this is the perfect match!

What you get

• 100% Home Office in Germany
• We provide you with the equipment you need
• Certified product and communication training
• Support network of Subject Matter Experts, Coaches and Team Leads to ensure smooth integration and development in the role
• Specialized training programs to support your progression in the field of online advertising
• Integration into an international team with a multicultural environment
• Multiple employee events, competitions, prizes and engagement activities throughout the year
• Good development opportunities within the company
• Talent development program
• An incentive scheme where good performance is rewarded financially
• A basic salary of 2,210 € gross
• Attractive discount cooperation partners for Teleperformance employees (like fitness, fashion etc.)
• Feel Good Management
• German courses to improve/learn German

Your profile

• Excellent Portuguese language skills (spoken and written) and very good English skills
• Service oriented, patient and friendly manner
• Professional communication skills and accordant soft skills
• Experienced in using Internet search engines and Search Marketing platforms as an advantage
• Good PC skills (usage of Internet browsers and Microsoft Office products)
• Technical affinity

Your challenge

• Handling telephone-, (Pre- & Post-Sales level, issues about campaign management or editorial guidelines, requests related to accounts / billing statements, etc.)
• Performing pro-active customer call-backs
• Acquisition of responsibility for a unique customer and intensification of customer loyalty
• Management and Optimization of customer accounts / online search marketing campaigns on a pro-active level
• Identify optimization leads and transposition of up-selling opportunities

About us
Majorel is now Teleperformance. The acquisition of Majorel by Teleperformance allows us to offer even more exceptional services in more locations worldwide than ever before.
Teleperformance is a global leader in digital business services. We consistently seek to blend the best of advanced technology with human empathy to deliver customer care that is simpler, faster, and safer for the world’s biggest brands and their customers.
Backed by nearly 500,000 inspired and passionate team members globally who currently speak more than 300 languages, we have a global scale and local presence which allows us to be a force of good in supporting communities, clients, and the environment.
Find out more at: https://jobs.majorel.com/e

Please refer the Job description for details