Customer Service Representative Prof. (00900795)

at  Volvo Group

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

WHO WE ARE AND WHAT WE BELIEVE IN

Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide.
Applying to this job offers you the opportunity to join Volvo Group. Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group’s leading brands and entities.
As part of Volvo Group, Renault Trucks counts 10,000 professionals committed to have a positive impact on society. We want to contribute to a more sustainable future. We create the business opportunities to make it happen and we stand up to lead this transformation in the transport industry. We care for each other and value our work-life balance. We are eager to learn and grow. We think as entrepreneurs, we are empowered and fairly recognized for our contribution. We are simple, pragmatic, committed and warm

Key Skills / Competencies:

• Familiarisation of book times and Vehicle parts.
• To understand relevant systems relating to the Service Department including changes and on-going developments.
• To keep up to date with product development by reading relevant information and technical note issued.
• Good communication skills, both written and oral

Customer Service Representative (CSR)
Renault Truck Commercials
Mon - Fri 45 hours + alternate Saturday mornings
c £33,000 DOE + overtime and benefits
Overview:
Working for our prestigious South West Bristol Dealership, you will be an experienced vehicle industry customer service representative. This role is the first line contact for our customers and you will need to identify service and parts requirements along with assisting in preparing the necessary depot actions to meet those customer requirements.

In particular:

• Carry out the Service Department’s invoicing and administration systems efficiently.
• Greet customers in a courteous manner, interpret their requirements and complete the necessary paperwork to enable work to be undertaken.
• Effectively monitor the Work In Progress (WIP) reports to clear Workshop instructions as soon as possible.
• Liaise with the Workshop Foreman to maximise Workshop loading to ensure efficiency and profitability.
• Inform customers of completion times and payment methods and inform them of any additional work required and to gain the necessary authority to complete the work.
• To assist in the management and arrangement of customer vehicle workshop bookings for inspections, servicing and repairs.

Key Skills / Competencies:

• Familiarisation of book times and Vehicle parts.
• To understand relevant systems relating to the Service Department including changes and on-going developments.
• To keep up to date with product development by reading relevant information and technical note issued.
• Good communication skills, both written and oral.

Benefits:

• Overtime at x 1.5 for hours above basic weekly hours and for Saturday mornings.
• 25 days rising with service.
• Pension scheme
• Healthcare Scheme
• Employee discounts across retailers, cinemas, ++++
• Cycle to work scheme

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