Customer Service Representative

at  Proponent Inc

Customer Relationship Managers typically liaise between customers and cross-functional internal teams in a
fast-paced global work environment to ensure the timely processing of customer RFQ’s; spot quote follow up; purchase order review; and order entry activities for the successful delivery of products and services according to customer needs. CRMs are responsible to follow up on outstanding quote activity, analyzing wins and losses for opportunities to gain future business. They collaborate closely with Quotation and post-order Customer Service Specialists and other Sales staff and often liaise with internal teams such as Product Management, Quality, and Materials Management regarding issues such as pricing, delivery, and terms to ensure the accuracy of quotes and to address customer inquiries and facilitate the timely and effective resolution of customer concerns and disputes. They build and maintain strong, long-lasting customer relationships with a portfolio of assigned customers; develop a trusted advisor relationship with key customer stakeholders and decision-makers; and listen to understand the customer’s environment, influences, and challenges in the interest of building customer loyalty and creating exceptional customer experiences.
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EXPERIENCE & EDUCATION

✓ High School Diploma
✓ 2-5 Years of Related
Work Experience or 2 years College

JOB-RELATED KNOWLEDGE

✓ B2B Customer Service
Fundamentals
✓ Proficient with ERP
Software and Salesforce
or Similar CRM Application
✓ Advanced Data Entry

WHO WE ARE

As the world’s largest independent aerospace distribution company, Proponent offers high-quality aircraft parts to our partners throughout the world. Our mission is to serve as a trusted advisor delivering innovative solutions in an engaging work environment. We live up to our brand name through championing our customers, suppliers, and employees, because we want each of our partners, both internal and external, to win!
We are proudly a 100% employee-owned (ESOP) company. Because of our special culture of ownership, every employee feels a substantial personal stake in Proponent’s future. Each of our employee owners based in one of our 10 global offices is guided by our values of integrity, agility, empathy, and intelligence.
We desire to advance with individuals interested in championing our values and growing within an engaging work environment. In addition to providing positive work-life balance and an employee stock ownership plan, we proudly offer benefits such as medical, dental, and vision, and 9 paid holidays throughout the year.
If you are interested in growing within an engaging and active work environment, we encourage you to apply today!

Please refer the Job description for details